Process Management Training

Oriel Incorporated offers an array of process management training options for your organization. These courses are based on over 25 years of consulting and training quality management systems, and are presented by an outstanding staff of experienced professionals representing a broad spectrum of industries.

  • Daily Management Tools for Process Owners
  • Process Management for Champions
  • Process Management for Process Owners
  • Process Management for Supervisors
  • Process Mapping 

 

Process Management Training and Related Courses

 

Process Management for Operational Excellence (PMSQ)
(3 days)

Take your Six Sigma implementation to new levels using Oriel’s process management methodology. A process management system will enhance your Six Sigma efforts by supporting and maintaining the gains created by improvement and design projects, and by providing direction for future improvement and design projects linked to your strategic objectives.

Process management is one of Oriel’s three Six Sigma methodologies.  It can help you manage process quality by linking to strategic objectives, and transform your entire organization to operate based on Six Sigma principles. As your organization employs process management your customers will come to recognize consistent quality across your entire organization, not simply in isolated pockets.

Our seven-step process management method is a systematic approach to developing and using a process management system. The method includes tools needed to document, measure, monitor, and control processes, and is focused on ongoing accountability for managing entire cross-functional processes in order to satisfy process goals.

 

Listening and Responding to the Voice of the Customer (VOCQ)
(2 days)

It is essential to your organization’s success to listen and respond to your customers’ wants and needs, otherwise known as Voice of the Customer. Learn how to define customer value, get close to your customers, obtain market knowledge, and improve customer satisfaction.

 

Managing Process Data for Continual Improvement (MQDQ)
(3 Days)

Organizations must continually improve to effectively meet the ever-changing needs of their customers. Data analysis for factual decision making is essential to accomplish this improvement. It may be easy to generate the data for process performance, but correctly interpreting those data is another matter altogether.

In this course, you will learn how processes behave, how they can be measured, and how process data can be translated into key financial indicators to drive up corporate performance. You’ll also come to understand the benefits of statistical thinking and how to use statistical tools to organize, display, and analyze process data. Minitab (statistical software) exercises and workshops make the course concepts easy to both understand and apply to your organization.

Proficiency in MS Excel and good analytical skills are helpful. Laptop computers are required. Students are provided with a demo copy of Minitab (version 14) that is valid for 30 days.