Six Sigma DMADV Training
Oriel Incorporated offers a complete array of Six Sigma training and related quality management tools and methodologies, ranging from basic problem solving through Black Belt training certification. These courses are based on nearly three decades of providing organizational consulting and training in quality management systems. They are taught by an outstanding staff of quality professionals whose expertise covers a broad spectrum of industries. Oriel’s Six Sigma training ranges from one-day overviews to four-week Black Belt programs.
Six Sigma DMADV Training and Related Courses
- Fundamentals of Customer Experience Management (CEMQ)
- Introduction to Error Risk Reduction (ERRQ)
- Design for Six Sigma 5 Day (D15)
- Design for Six Sigma 10 Day (D25)
- Introduction to Design of Experiments (DOEQ)
- Potential Failure Mode and Effects Analysis (FMEQ)
- Quality Function Deployment (QFDQ)
- Listening and Responding to the Voice of the Customer (VOCQ)
- Managing Process Data for Continual Improvement (MQDQ)
Fundamentals of Customer Experience Management (CEMQ)
(2 days)
To maintain sustained growth, organizations must constantly create or add value for their customers. Sometimes it’s difficult to determine how this can be accomplished. Value created in some areas of the organization brings greater returns than value created in other areas. Moreover, in a competitive market, value creation is dynamic—areas that can be profitably exploited one year may not be as profitable in subsequent years.
In order to create or add value, organizations need to analyze their process of creating and sustaining value. In addition, they must maintain the flexibility to direct their investment focus on activities that produce the greatest returns.
In this course you will learn how to evaluate your organization from the perspective of your customers, not internal executives. This “outside-in” view is a sharp contrast to the “inside-out” view used by many organizations to identify strategic initiatives, and will be a key factor to help you give your customers increased value and your organization a competitive advantage.
Introduction to Error Risk Reduction (ERRQ)
(3 days)
Demonstrate your commitment to operational excellence by managing a major challenge to world-class performance: human error. Understanding how to identify root causes of human error and learning ways to avoid them will help you to produce better products and services for your customers.
This course will teach you how to gauge your organization’s vulnerability to error and the effectiveness of current practices to deal with it, systematically identify commonplace adverse influences that increase risk of error and/or make its effects more serious, and understand how low-cost changes and fine-tuning can improve reliability. Mastering these processes will help to reduce human error in your organization and give you the tools to increase your position in the marketplace.
Design for Six Sigma (D15)
(5 days)
Learn how to apply Design for Six Sigma's DMADV (DEFINE-MEASURE-ANALYZE-DESIGN-VERIFY) model to the design or redesign of your products, services, and processes to increase speed to market, reduce cycle time, and improve customer and employee satisfaction. Design projects deliver substantial improvement in the overall organizational performance, particularly in the area of customer satisfaction.
Design for Six Sigma (D25)
(10 days)
This course covers all material in the 5 day Design for Six Sigma course and adds a week of more in-depth learning experience regarding the application of advanced statistical tools throughout DMADV.
Introduction to Design of Experiments (DOEQ)
(3 days)
This course offers an introduction to various screening tools, robust design, optimization, and problem-solving Designs of Experiments (DOE).
Potential Failure Mode and Effects Analysis (FMEQ)
(2 days)
This course introduces the guidelines for using tools such as failure mode and effects analysis and fault tree analysis as a means to improve processes and, ultimately, increase customer satisfaction.
Quality Function Deployment (QFDQ)
(3 days)
An important tool that is widely used in product development, quality function deployment (QFD) relates Voice-of-the-Customer data to Critical-to-Quality product characteristics. This program introduces QFD and the house of quality, and explains their application in Design for Six Sigma. Through hands-on workshops and exercises, you will learn how to obtain customer input and transform that information into measurable design characteristics and targets.
Listening and Responding to the Voice of the Customer (VOCQ)
(2 days)
It is essential to your organization’s success to listen and respond to your customers’ wants and needs, otherwise known as Voice of the Customer. Learn how to define customer value, get close to your customers, obtain market knowledge, and improve customer satisfaction.
Managing Process Data for Continual Improvement (MQDQ)
(3 Days)
Organizations must continually improve to effectively meet the ever-changing needs of their customers. Data analysis for factual decision making is essential to accomplish this improvement. It may be easy to generate the data for process performance, but correctly interpreting those data is another matter altogether.
In this course, you will learn how processes behave, how they can be measured, and how process data can be translated into key financial indicators to drive up corporate performance. You’ll also come to understand the benefits of statistical thinking and how to use statistical tools to organize, display, and analyze process data. Minitab (statistical software) exercises and workshops make the course concepts easy to both understand and apply to your organization.
Proficiency in MS Excel and good analytical skills are helpful. Laptop computers are required. Students are provided with a demo copy of Minitab (version 15) that is valid for 30 days.
