This handbook is the foremost resource on teamwork for both leaders and
team members. Having sold over 1,000,000 copies of the first editions,
the third edition offers new tools and strategies to help teams work well
together. Organizations using teams to improve efficiency and better serve
customers will find information on how to start quality initiatives such
as Six Sigma or Lean. The
Team Handbook third edition includes a brief description of the
Six Sigma improvement method DMAIC, and also highlights the methods and
strategies that are useful in Lean. Topics include:
Book purchasers will be able to download electronic versions of forms
and templates found in the book!
Introduction: Provides information on the context
teams need to be successful. Organizations using teams to improve efficiency
and better serve customers will find information on how to start quality
initiatives such as Six Sigma or Lean.
Chapter 1: Contains new information on different types
of teams, and new tools and strategies for leading change.
Chapter 2: Features new information on the roles
of the Sponsor, Coach, Team Leader, and Team Members during the various
stages of the team’s work.
Chapter 3: Several new tools have been added to this
chapter to help teams work well together; affinity diagrams, prioritization
matrixes, effort/impact grids, new planning tools, and additional information
on effective presentations.
Chapter 4: Includes information on the scientific
approach and tools teams use to solve problems and improve processes.
Failure Modes and Effects Analysis (FMEA) has been added, plus additional
information on creating storyboard presentations.
Chapter 5: Contains a brief description of the Six
Sigma improvement method DMAIC, and also highlights the methods and
strategies that are useful in Lean. You will also find a new strategy
for using designed experiments to identify and control sources of process
variation.
Chapter 6: The stages of team growth and the recipe
for a successful team, favorites in earlier editions, are still in Chapter
6. You will also find augmented tips and questions that need to be addressed
at each stage of the team’s work.
Chapter 7: Information on common team problems and
solutions, groupthink, and managing conflict remain in Chapter 7.
Chapter 8: Completely new chapter includes tools and
techniques that go beyond the basics such as creativity tools, force-field
analysis, and information to help leaders manage project pipelines.
