Process Management FAQs (Frequently Asked Questions)
- What is process management?
- What is the goal of process management?
- How does Oriel's process management approach differ from other initiatives?
- Who usually participates on process management teams?
- What are the components of Oriel's process management design phase?
- What is the operate stage?
- How do the design and operate stages link to process improvement?
- What is the difference between process management and process improvement?
- Is process management an integral part of Six Sigma or Lean initiatives?
- Does Oriel offer process management consulting and training as a stand-alone discipline?
Process management is the strategic handling of cross-functional processes to achieve organizational objectives. It is conducted by using a particular set of tools that document, measure, monitor, and control processes.
What is the goal of process management?
The goal of process management is to cultivate process quality in a way that meets the organization's strategic objectives. One particular area of focus is providing consistent service to the customer. Process management must also offer direction for improvement activities and maintain the gains that those initiatives achieve.
How does Oriel's process management approach differ from other initiatives?
Oriel's approach to process management is an integrated methodology that incorporates Lean Six Sigma. Organizations already employing Six Sigma and Lean will be able to better align their programs with their business processes by applying the Oriel process management approach. Those companies that are initiating a process improvement program will find Oriel's process management methodology invaluable as they begin to apply the program to their processes. Even organizations that do not intend to adopt a process improvement program but need to manage their work better through process control will find Oriel's process management approach beneficial.
Who usually participates on process management teams?
Because products and services for customers are produced not by functions but rather by processes that tend to cross functional lines, process management requires the participation of cross-functional teams. These teams and the initiatives they utilize are usually led by a process owner; this person focuses on overall process health and has both the responsibility and the authority to manage and improve a process.
What are the components of Oriel's process management design phase?
Process management design, the first stage of the Oriel process management model, determines the elements that need to work in concert to achieve successful project management. This phase includes establishing performance requirements, documenting key processes, developing a measurement system, creating organizational roles, and implementing enabling technology.
Operate is the second stage of the Oriel process management model. During this stage, an organization builds process-monitoring plans using dashboards and process management charts, creates and interprets time plots and control charts of data, distinguishes between common cause and special cause variation in data, and takes appropriate action in each case.
How do the design and operate stages link to process improvement?
The design and operate stages enable organizations to identify opportunities for process improvement or redesign. Using Lean and Six Sigma methodologies, these opportunities are then utilized and leveraged to realize significant value-added improvements to an organization’s bottom line.
What is the difference between process management and process improvement?
Process management is an ongoing system of process surveillance that identifies when declines in process effectiveness or efficiency create the need for process improvement and/or design. Once created and integrated, the improved or redesigned processes reenter the process management system.
Is process management an integral part of Six Sigma or Lean initiatives?
Six Sigma and Lean improvement and design initiatives alone are not enough to achieve excellence. Although it is important to improve existing processes and design new processes, products, and services, organizations must also manage existing processes on an ongoing basis. In the Oriel model, process management is the foundation from which successful Lean and Six Sigma initiatives are launched.
Does Oriel offer process management consulting and training as a stand-alone discipline?
Oriel Incorporated does indeed offer process management training and consulting as a stand-alone discipline. Alternatively, we can integrate it with new or existing Lean and Six Sigma programs. We can tailor our process management consulting and training to your organization’s particular needs.
