Human Error Reduction ConsultingOriel Incorporated can provide your organization with experienced specialists to give advice and deal with human error in a variety of ways:

  • Investigating serious incidents and providing guidance in order to avoid repetition.
  • Assessing vulnerability to error in specific activities or more broadly.
  • Giving advice about how to enhance human reliability in your organization.
  • Perform a detailed examination of “failure critical” tasks to optimize human reliability.
  • Review plans for new or changed activities or facilities in order to assess error risk.
  • Review plans for “once-off” events (e.g., conferences, launches, etc.) in order to optimize these efforts.
  • Provide advice about error risks as your organization prepares to expand, merge, downsize, etc.
  • Provide assistance to professionals in other disciplines related to your organization (e.g., public relations, human resources, law, etc.).

Oriel’s human error reduction consulting services are usually preceded by a one-day session in which the consultant provides a briefing about causes of human error and methodologies likely to be deployed during the assignment. In this session, the scope of the assignment, expected outcomes, reporting requirements, and so on will be discussed and defined with the customer.

Consulting assignments generally follow systematic ERR (error risk reduction) methodologies, although these may be augmented by special techniques where appropriate. This approach draws on the PIRCOS knowledge base to examine a wide range of potentially adverse influences on the scoped activity. (PIRCOS stands for Process, Information, Resources, Competence Deficits, Organization, Stressors.)   In urgent cases, consulting services can usually be provided on short notice and conducted expeditiously.



Oriel can apply ERR methodology proactively on a local level to address specific areas of concern, or on a generic level to address risk-influencing factors (RIFs) that have a wider organizational impact.  Our consultants can also provide strategic guidance to help develop policies and practices for increasing human reliability.

Where serious incidents have occurred, ERR methodology can be used to investigate its causes, avoid repetition, and apply the lessons learned much more widely. Proactive and occasional reactive applications of ERR provides regulators, customers, shareholders, and the public with justifiable reassurance that your organization is conducting sound corporate governance in addressing human error.